Terms and Conditions
WEBSITE TERMS & CONDITIONS
1.ELECTRONIC RECORD AND ACCEPTANCE OF TERMS
1.1.This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder, as applicable and as amended from time to time, and the provisions pertaining to electronic records in various applicable statutes in India. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2.This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, that require publishing the rules and regulations, privacy policy and user agreement for access or usage of an intermediary’s computer resource. These Terms and Conditions (“Terms” / “Terms & Conditions”) govern your access to and use of the website https://shopjustt.com and any related mobile applications, webpages, subdomains and subparts (collectively, the “Website”), owned and operated by Wellvanta Healthcare Private Limited.
1.3.The expressions “Wellvanta”, “Company”, “we”, “us”, and “our” shall refer to Wellvanta Healthcare Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at:
Wellvanta Healthcare Private Limited
S-82, 2nd Floor, Moongipa Arcade, Shree Ashtavinayak CHS Ltd, Oshiwara, near Old D N Nagar, next to Ganesh Chowk, Andheri West, Mumbai, Maharashtra 400053.
Corporate Identity Number (CIN): [●]
GSTIN: [●]
FSSAI License Number (if applicable): [●]
Customer Care E-mail: [●]
Customer Care Number: [●]
1.4.‘JUSTT’ and ‘JUSTT ESSENTIALS’ are brand names / trade names owned by Wellvanta Healthcare Private Limited, and all rights, title and interest in and to the brands ‘JUSTT’ and ‘JUSTT ESSENTIALS’, including their trademarks, logos, product names, packaging, formulations, website(s), domain names and all related intellectual property, vest exclusively with Wellvanta Healthcare Private Limited.
1.5.Persons accessing or using the Website, browsing the Website, and/or placing orders for Products (as defined below) through the Website are referred to as “User”, “you”, “your” or “yourself”. These Terms constitute a legally binding agreement between you and the Company. By accessing, using or transacting on the Website, you acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Shipping and Delivery Policy and Return and Refund Policy (collectively, “Policies”), as may be amended from time to time.
1.6.If you do not agree to these Terms, you are requested not to access, browse, register on, or use the Website in any manner whatsoever. Your continued use of the Website shall be deemed to be your unconditional acceptance of these Terms and the Policies, as may be amended from time to time.
2.NATURE OF WEBSITE AND HEALTHCARE DISCLAIMER
2.1.The Website is an online platform that facilitates the marketing, sale and distribution of essential vitamins, minerals, dietary supplements, wellness support formulations, nutraceuticals, and such other over-the-counter health and wellness products as may be listed on the Website from time to time (collectively, “Products”). The Website may also provide general information, blogs, educational content, frequently asked questions and other materials relating to health, wellness, nutrition and lifestyle (collectively, “Content”).
2.2.The Products offered via the Website are not intended to diagnose, treat, cure or prevent any disease, unless specifically stated and only to the extent permitted by applicable laws. The Products are not medicinal drugs or pharmaceutical preparations, save and except where expressly specified and legally permitted. The Products are generally categorized as dietary or nutritional supplements, wellness support items, vitamins and similar formulations.
2.3.Any and all health, nutrition or wellness-related Content on the Website is provided strictly for general information and educational purposes only. Such Content is not intended to be, and must not be construed as, medical advice, diagnosis or treatment recommendation. The Content does not create a doctor–patient or any other healthcare professional–patient relationship between you and the Company.
2.4.You acknowledge and agree that the Products and the Content are not a substitute for professional medical advice, diagnosis, treatment, counselling or clinical intervention. Before purchasing or consuming any Product, you are strongly advised to consult your physician, paediatrician (for children), gynaecologist (for pregnant or lactating women), nutritionist, or any other qualified healthcare professional regarding:
(a) the suitability of the Product,
(b) potential allergies, side effects or reactions,
(c) interactions with any medications or underlying conditions, and
(d) dosage, duration and frequency of use.
2.5.Without prejudice to the generality of the foregoing, the Products may not be suitable for:
(a) children below a certain age,
(b) pregnant or lactating women,
(c) persons with chronic illnesses or autoimmune disorders,
(d) persons with kidney, liver, heart or hormonal conditions,
(e) persons with known hypersensitivity or allergy to any ingredient in the Product.
You must carefully read the Product label, ingredients list, suggested use, cautionary statements and any warning disclaimer mentioned on the Product packaging and on the Product page before using the Product.
2.6.You expressly agree and acknowledge that use or reliance on any Product or Content shall be at your sole risk. To the maximum extent permitted by applicable law, the Company disclaims any and all liability arising out of or in connection with:
(a) any adverse event, side effect, allergy or reaction resulting from consumption of the Product;
(b) any reliance placed by you on the Content or any representation pertaining to health, wellness or nutrition;
(c) any delay in seeking or failure to obtain medical advice from a qualified healthcare professional.
3.SCOPE AND APPLICABILITY OF TERMS
3.1. These Terms govern:
(a) your access to and use of the Website and its features;
(b) your registration and maintenance of an account on the Website;
(c) your purchase of Products from the Website; and
(d) any other services, functionalities, tools or features that may be offered by the Company through the Website from time to time.
3.2.In addition to these Terms, specific Products or services may be subject to additional terms, guidelines, disclaimers or policies (“Supplemental Terms”). In the event of any inconsistency between these Terms and any Supplemental Terms, the Supplemental Terms shall, to the extent of such inconsistency, prevail with respect to the relevant Product or service.
3.3.These Terms apply to all Users of the Website, whether or not they are registered Users and regardless of the device or medium by which the Website is accessed (including desktop, mobile browsers or applications).
4.ELIGIBILITY AND USER REPRESENTATIONS
4.1.Use of the Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors and un-discharged insolvents, are not eligible to use the Website without the supervision and consent of a legal guardian.
4.2.By using or accessing the Website, you represent and warrant that:
(a) you are at least 18 years of age; or
(b) if you are below 18 years, you are using the Website under the supervision and with the consent of your parent or legal guardian, who shall be deemed to be the User for the purposes of these Terms.
4.3.If you are accessing the Website on behalf of another person, or a company, partnership, trust, association or other legal entity, you confirm that you have the requisite authority to bind such person or entity to these Terms.
4.4.You further represent and warrant that:
(a) all information supplied by you on the Website is true, accurate, current and complete;
(b) you will maintain the accuracy and completeness of such information and promptly update it as required;
(c) your use of the Website does not violate any applicable law, regulation or order.
5.USER ACCOUNT, REGISTRATION AND SECURITY
5.1.You may browse the Website without creating an account. However, to place orders, view order history, access offers or avail certain features, you may be required to register and create a user account (“Account”).
5.2.At the time of registration, you may be required to provide information including, but not limited to, your name, email address, mobile number, billing and shipping address, date of birth, and password. You agree to provide accurate, complete and updated information and understand that failure to do so may result in suspension or termination of your Account.
5.3.You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password, and for all activities that occur under your Account. You agree not to share your Account credentials with any third party and to take all necessary measures to secure your Account from unauthorised access.
5.4.If you believe or suspect that your Account has been accessed or used without your authorisation, or that the security or confidentiality of your credentials has been compromised, you shall immediately notify the Company at contact@shopjustt.com. The Company shall not be responsible for any loss or damage arising from unauthorised use of your Account before such notification is received and acknowledged.
5.5.The Company reserves the right, in its sole discretion and without prior notice, to suspend or terminate your Account, refuse service, or restrict your access to the Website if:
(a) any information provided by you is found to be false, inaccurate, incomplete or misleading;
(b) your Account is suspected to be, or is, being used in a manner inconsistent with these Terms or any applicable law;
(c) the Company is required to do so by law, regulation or governmental authority.
6.PRODUCT INFORMATION, DESCRIPTIONS AND AVAILABILITY
6.1.The Company endeavours to provide accurate and up-to-date information with respect to the Products, including their names, ingredients, nutritional information, suggested usage, cautions, warnings, prices and availability. However, typographical errors, inadvertent inaccuracies or omissions may occur, and the Company does not warrant that such information is always accurate, complete, reliable, current or error-free.
6.2.The images of the Products on the Website are for illustrative and representational purposes only. The actual Product packaging, design, colour, size, label or appearance may vary due to periodic updates, batch variations, regulatory changes or vendor modifications. Such variations shall not constitute a defect or non-conformity.
6.3.The inclusion of any Product on the Website at any time does not guarantee that such Product will be available for purchase at all times. The Company reserves the right to discontinue, modify, alter, replace or withdraw any Product from the Website without prior notice and without any liability.
6.4.All Products shall conform to the applicable laws of India, including but not limited to the Food Safety and Standards Act, 2006, the Food Safety and Standards (FSS) regulations, and the Legal Metrology laws, to the extent applicable. Where required under law, the Products may also bear appropriate FSSAI or other statutory markings. Nothing contained in these Terms shall be deemed as a representation that any Product is approved, endorsed or verified by any regulatory authority beyond what is mandated by law.
7.PRICING, TAXES AND PAYMENT
7.1.All prices for Products are displayed on the Website in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) and any other indirect taxes, unless stated otherwise. Shipping and handling charges, if applicable, shall be displayed at the time of checkout.
7.2.The Company reserves the right, at any time and without prior notice, to revise or modify the prices of Products, discontinue Products, introduce promotional or discount pricing, or correct any unintentional pricing errors that may appear on the Website.
7.3.In the event a Product is listed at an incorrect price due to typographical error, technological malfunction or error in pricing information received from suppliers, the Company reserves the right to refuse or cancel any orders placed for such Product, whether or not the order has been confirmed or payment has been charged. In such circumstances, the Company shall, at its discretion, either:
(a) contact you for instructions; or
(b) cancel your order and process a refund of the amount paid for such Product (if already paid).
7.4.Payment for Products can be made by using any of the payment methods made available on the Website from time to time, which may include credit cards, debit cards, net banking, UPI, mobile wallets, or cash on delivery (where available), through secure third-party payment gateways.
7.5.You agree and understand that you shall provide valid payment details and that you are authorised to use the applicable payment instrument. You further agree that the Company shall not be responsible or liable for any payment failure, chargeback, fraud, error, or other event arising out of or in relation to the services of such payment gateways or financial institutions.
7.6.The Company shall not be under any obligation to process or dispatch any order until it has received confirmation of payment or authorisation in its favour from the payment gateway or relevant financial institution, except in case of cash-on-delivery.
8.ORDERS, ACCEPTANCE, SHIPPING AND RISK
8.1.Your placement of an order on the Website constitutes an offer to purchase the Products specified in the order, in accordance with these Terms. The Company reserves the right to accept or reject your offer, in whole or in part, for any reason whatsoever, at its sole discretion.
8.2.Upon receipt of your order, the Company may send you an email or SMS acknowledging that your order has been received (“Order Confirmation”). Such Order Confirmation does not constitute acceptance of your order but is merely a record of the details of the order received.
8.3.The Company’s acceptance of your order will be deemed to occur when the Products are dispatched from its warehouse or the warehouse of its authorised logistics partner, and you receive an email or SMS confirming dispatch (“Dispatch Confirmation”). The contract between you and the Company in respect of the Products ordered shall be deemed to be concluded at the time of Dispatch Confirmation.
8.4.All shipping and delivery of the Products shall be governed by the Shipping and Delivery Policy of the Company. Indicative delivery timelines may be displayed on the Website; however, such timelines are estimates only and not guaranteed. Delays may occur due to factors beyond the Company’s reasonable control, such as logistical constraints, carrier delays, force majeure events or high order volumes.
8.5.Risk of loss and title to the Products shall pass to you upon delivery of the Products to the delivery address provided by you or upon delivery to the carrier, as may be specified in the Shipping and Delivery Policy. The Company shall not be liable for any loss, theft or damage to the Products after delivery is completed at the address provided by you.
8.6.If a delivery attempt is unsuccessful due to reasons attributable to you (including incorrect or incomplete address, unavailability of the recipient, refusal to accept delivery, or failure to pay in case of cash-on-delivery), the Company reserves the right to cancel the order and return the Products to its warehouse. In such case, any refund, if applicable, shall be subject to deductions towards shipping charges, handling fees and such other charges as may be reasonable.
9.USER CONDUCT, PROHIBITED USES AND CONTENT
9.1.You agree to use the Website solely for lawful purposes and in accordance with these Terms and all applicable laws. You agree not to engage in any conduct that:
(a) interferes with or disrupts the operation of the Website;
(b) attempts to gain unauthorised access to any portion of the Website, servers or networks;
(c) probes, scans or tests the vulnerability of the Website or any network without appropriate authorisation;
(d) introduces viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
9.2.You shall not host, display, upload, modify, publish, transmit, update or share any information or content on the Website that:
(a) belongs to another person and to which you do not have any right;
(b) is defamatory, obscene, pornographic, invasive of another’s privacy, hateful, or racially or ethnically objectionable;
(c) infringes intellectual property rights or any other proprietary rights;
(d) violates any applicable law or regulation, including those relating to drugs, medicines, controlled substances, or misleading health claims;
(e) misleads or deceives regarding the origin of such messages or communicates any information which is grossly offensive or menacing;
(f) contains software viruses or any other computer code designed to interrupt, destroy or limit the functionality of any computer resource;
(g) impersonates any person or entity or falsely states or misrepresents an affiliation with a person or entity.
9.3.The Company reserves the right, but not the obligation, to monitor, review, filter, remove or edit any content posted, submitted or transmitted by Users on or through the Website if such content is found to be, in the Company’s sole discretion, in violation of these Terms or applicable laws.
10.INTELLECTUAL PROPERTY RIGHTS
10.1.The Website, including its underlying software, design, layout, look and feel, user interface, content, text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and any other material displayed on or made available through the Website (collectively, “Website Material”), is the exclusive property of the Company and/or its licensors, and is protected by copyright, trademark and other intellectual property laws in India and internationally.
10.2.The brand names ‘JUSTT’ and ‘JUSTT ESSENTIALS’, the domain https://shopjustt.com and all product formulations, labels, packaging designs, logos, trade dress, website content and other brand-related content marketed under ‘JUSTT’ and/or ‘JUSTT ESSENTIALS’ are owned by and constitute the exclusive intellectual property of Wellvanta Healthcare Private Limited.
10.3.The trademarks, service marks, trade names, logos, product names and brand names, whether registered or unregistered, displayed on the Website (collectively, “Marks”) are the property of the Company or their respective owners. Nothing contained on the Website shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any Mark without the prior written permission of the Company or the relevant owner.
10.4.You are granted a limited, non-exclusive, revocable, non-transferable license to access and use the Website Material solely for your personal, non-commercial use, and not for any resale, republication, distribution, copying, public display or derivative use. Any use of the Website Material other than as permitted herein, including modification, adaptation, translation, reverse engineering, disassembly, or other exploitation, is strictly prohibited.
10.5.Any unauthorised use of the Website Material or the Marks may violate applicable intellectual property laws and these Terms, and may result in civil and/or criminal liability.
11.COOKIES AND DATA COLLECTION
11.1.The Website uses cookies, web beacons, pixel tags and other tracking technologies to improve User experience, analyse traffic patterns, and personalise content and advertisements. Cookies are small data files placed on your device by the Website.
11.2.By using the Website, you consent to the use of cookies and similar technologies as described in the Company’s Cookie Policy. You may configure your browser to refuse or disable cookies; however, please note that certain features of the Website may not function properly or may become inaccessible if cookies are disabled.
11.3.For information regarding the collection, use, sharing and protection of your personal data, please refer to the Company’s Privacy Policy, which forms an integral part of these Terms.
12.THIRD-PARTY WEBSITES, LINKS AND SERVICES
12.1.The Website may contain links to third-party websites, applications or services that are not owned, controlled or operated by the Company (“Third-Party Sites”). Such links are provided solely for your convenience and reference.
12.2.The Company does not endorse, guarantee or make any representations or warranties regarding the availability, quality, reliability, safety, legality or content of Third-Party Sites. Your access to and use of Third-Party Sites shall be entirely at your own risk and shall be governed by the terms and policies of such Third-Party Sites.
12.3.The Company shall not be liable for any loss or damage arising from your use of or reliance on any content, products, services or information available on or through Third-Party Sites.
13.DISCLAIMER OF WARRANTIES
13.1.The Website, the Website Material, the Content and the Products are provided on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the Website will be uninterrupted, timely, secure or error-free.
13.2.Without limiting the generality of the foregoing, the Company does not warrant or represent that:
(a) the information on the Website, including Product descriptions, Content and Website Material, is accurate, complete, reliable or current at all times;
(b) the Products will meet your expectations or achieve any specific health or wellness outcomes;
(c) any defects or errors in the Website will be corrected;
(d) the Website or the servers that make it available are free of viruses or other harmful components.
13.3.The Company expressly disclaims any responsibility or liability for:
(a) the efficacy, suitability or results of the Products in relation to any particular health condition;
(b) any decisions made or action taken by you in reliance on any Content or information available on the Website;
(c) any interruption or cessation of transmission to or from the Website due to technical issues, maintenance, upgrades or failures of telecommunication links.
14.LIMITATION OF LIABILITY
14.1.To the fullest extent permitted by applicable law, in no event shall the Company, its directors, officers, employees, agents, representatives, affiliates or licensors be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption or other intangible losses, arising out of or in connection with:
(a) your use of or inability to use the Website or Products;
(b) any reliance placed by you on the Content or Website Material;
(c) any transaction or relationship between you and the Company;
(d) any unauthorised access to or alteration of your transmissions or data;
(e) any health-related outcome from the use or misuse of a Product.
14.2.Without prejudice to the foregoing, the Company’s total aggregate liability for any and all claims arising out of or relating to these Terms, the Website or the Products, whether in contract, tort (including negligence), strict liability or otherwise, shall not exceed the amount actually paid by you to the Company for the specific Product or transaction giving rise to such claim.
14.3.The limitations and exclusions in this clause shall apply regardless of whether the Company has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.
15.INDEMNITY
15.1.You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, agents, contractors, representatives, affiliates, successors and assigns from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your use of or access to the Website or Products;
(b) any breach or alleged breach of these Terms or any Policy by you;
(c) any violation of applicable law or the rights of any third party by you;
(d) any content, information or material you submit, post, upload or transmit through the Website.
16.FORCE MAJEURE
16.1.The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to a Force Majeure Event. A “Force Majeure Event” shall mean any event beyond the reasonable control of the Company, including, but not limited to, acts of God, fire, flood, earthquake, explosion, pandemic, epidemic, war, terrorism, civil commotion, strikes, lockouts, labour disputes, embargoes, governmental actions, regulatory changes, breakdown of telecommunication or internet services, power failures, or any other cause whether similar or dissimilar beyond the control of the Company.
16.2.During the continuance of a Force Majeure Event, the obligations of the Company under these Terms shall be suspended for the period during which such event continues and to the extent affected.
17.TERMINATION
17.1.The Company reserves the right, in its sole discretion and without prior notice, to terminate or suspend your access to all or any part of the Website, or to deactivate your Account, if:
(a) you breach or violate any provision of these Terms or any Policy;
(b) the Company is required to do so by law, regulation or governmental authority;
(c) the Company discontinues or materially modifies the Website or any part thereof.
17.2.Upon termination of your access or Account, all rights granted to you under these Terms shall immediately cease, but the provisions relating to intellectual property, limitation of liability, indemnity, governing law and dispute resolution shall survive such termination.
18.GOVERNING LAW AND DISPUTE RESOLUTION
18.1.These Terms, the Policies and any dispute, controversy or claim arising out of or in connection with them, or in relation to the Website or the Products, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
18.2.Any dispute, controversy or claim arising out of or relating to these Terms, including their breach, termination or validity, shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, including any statutory modification, amendment or re-enactment thereof.
18.3.The seat and venue of arbitration shall be Mumbai, Maharashtra, India. The arbitration proceedings shall be conducted in the English language. The arbitral tribunal shall consist of a sole arbitrator appointed by the Company. The arbitral award shall be final and binding on the parties.
18.4.Subject to the above arbitration clause, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms, the Website or the Products.
19.MODIFICATION OF TERMS AND WEBSITE
19.1.The Company reserves the unconditional right to update, modify, amend or revise these Terms and/or any Policies at any time, without prior notice, by posting the revised version on the Website. Such changes shall take effect immediately upon posting, unless otherwise specified.
19.2.You are responsible for reviewing these Terms and the Policies periodically to ensure that you are aware of any changes. Your continued use of the Website after any such changes are posted shall constitute your acceptance of the revised Terms and Policies.
19.3.The Company further reserves the right, at any time and without prior notice, to modify, suspend or discontinue, temporarily or permanently, the Website or any part thereof, including any features, Products, services or content, without incurring any liability to you or to any third party.
20.MISCELLANEOUS
20.1.Entire Agreement
These Terms, together with the Policies and any other supplemental terms or guidelines referenced herein, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous communications, whether electronic, oral or written.
20.2.Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be severed and the remaining provisions shall continue in full force and effect.
20.3.No Waiver
No failure or delay by the Company in exercising any right, power or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof.
20.4.Assignment
You shall not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor or third party without restriction.
20.5.Notices and Communication
Any notices or communications to the Company shall be sent by email to [●] or by registered post/courier to the registered office of the Company mentioned above. Any communications from the Company to you may be made by email, SMS, notifications on the Website, or by posting updates on the Website.
20.6.Customer Grievances
If you have any questions, concerns or grievances regarding the Website, the Products or these Terms, you may contact the Company at: contact@shopjustt.com
USER CONFIRMATION AND ACCEPTANCE
By accessing or using the Website and/or by placing an order for any Product, you confirm that you have read, understood and voluntarily accepted these Terms and Conditions, along with the Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Return and Refund Policy of Wellvanta Healthcare Private Limited. If you do not agree to these Terms, please discontinue use of the Website immediately.
